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Highly Skilled Technical Content Creator
2 weeks ago
We are seeking a skilled Technical Writer and Courseware Developer to join our team. As a key member of our content creation team, you will play a crucial role in developing high-quality user-facing content for our cutting-edge cloud services, automation, and network management products.
This is an exciting opportunity to leverage your technical writing and development skills to create comprehensive concepts, examples, tasks, reference information, and in-product guidance for our customers. You will have the chance to work closely with subject matter experts, analyze specifications and product descriptions, and recommend the best documentation approach.
The ideal candidate should have strong technical writing and communication skills, as well as the ability to grasp and translate complex technologies into easy-to-use content. If you are a persistent self-starter with a passion for creating engaging content and a willingness to learn and grow, we encourage you to apply.
Responsibilities:- Design, develop, deliver, and maintain customer-facing, best-in-class user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Learn the customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts (independently and collaboratively).
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills: ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
- Familiarity with DITA/XML authoring principles and content management concepts.
- Familiarity with Markdown and MS PowerPoint for authoring content.
- Experience leading technical documentation efforts with multiple writers.
- Familiarity with program management methodologies and systems such as Agile and JIRA.
- Familiarity with the Juniper Junos OS.
- Have industry network certifications.
- Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.
If you believe this role aligns with your career goals and aspirations, please submit your resume for consideration.
