Housekeeping Assistant

3 weeks ago


Bengaluru, Karnataka, India AccorHotel Full time

Primary Responsibilities:

  • Attend daily briefings and take on assigned tasks to ensure seamless hotel operations.
  • Understand the varying needs of guests, including VIPs and different room categories, to provide exceptional service.
  • Clean and maintain assigned areas to the highest standards, adhering to established procedures and protocols.
  • Replenish guest supplies and promptly address their requests to ensure a comfortable stay.
  • Report any damage or malfunctions in hotel rooms or areas to the supervisor in a timely manner.
  • Maintain equipment in a clean and functional state.
  • Accurately record room status and daily productivity reports.
  • Immediately report lost and found articles to the housekeeping office.
  • Handle guest complaints professionally and report incidents to the supervisor.
  • Be aware of and report any unusual behavior or activities in guest rooms or public areas.
  • Carry out valet services as required, such as delivering linen and processing laundry orders.
  • Stay up-to-date on hotel fire and life safety procedures.
  • Attend all assigned briefings, meetings, and trainings.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by management.
  • Develop and maintain effective working relationships with colleagues.

Requirements:

  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Physical stamina to perform cleaning tasks.
  • Attention to detail and ability to follow procedures.


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