Housekeeping Assistant
3 weeks ago
Primary Responsibilities:
- Attend daily briefings and take on assigned tasks to ensure seamless hotel operations.
- Understand the varying needs of guests, including VIPs and different room categories, to provide exceptional service.
- Clean and maintain assigned areas to the highest standards, adhering to established procedures and protocols.
- Replenish guest supplies and promptly address their requests to ensure a comfortable stay.
- Report any damage or malfunctions in hotel rooms or areas to the supervisor in a timely manner.
- Maintain equipment in a clean and functional state.
- Accurately record room status and daily productivity reports.
- Immediately report lost and found articles to the housekeeping office.
- Handle guest complaints professionally and report incidents to the supervisor.
- Be aware of and report any unusual behavior or activities in guest rooms or public areas.
- Carry out valet services as required, such as delivering linen and processing laundry orders.
- Stay up-to-date on hotel fire and life safety procedures.
- Attend all assigned briefings, meetings, and trainings.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by management.
- Develop and maintain effective working relationships with colleagues.
Requirements:
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Physical stamina to perform cleaning tasks.
- Attention to detail and ability to follow procedures.
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