BT Software Engineer
3 weeks ago
Job Summary
We are seeking a skilled BT Software Engineer to join our team at Diligent. As a BT Software Engineer, you will be responsible for the administration, optimization, and automation of our cloud contact center and cloud softphones. You will also develop key integrations with Salesforce Service Cloud.
Main Responsibilities:
- Proven experience as a Salesforce Developer with a focus on Service Cloud customization and development.
- Strong understanding of customer service processes and best practices.
- Resolve support requests in areas such as user management and security, data management, incidents/bugs, email-to-case, workflow/approval flow updates, reports/dashboards.
- Create Salesforce Custom objects, relationships/junction objects like Master-Child, lookups, fields, objects, tabs, page layouts, Lightning Record pages, Record Types, Validation Rules, Relationships, Email Templates, Sharing Settings, Sharing Rules, Users, Profiles, Permission Sets, List Views, Public Groups, Queues.
What We Offer
- A flexible work environment to support your productivity and work-life balance.
- A global team with diverse perspectives and expertise.
- Comprehensive health benefits, meeting free days, generous time off policy, and wellness programs.
- A commitment to diversity, equity, and inclusion, with Employee Resource Groups and education resources.
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