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Resident Audio Visual Systems Manager
3 weeks ago
We are seeking skilled Resident AV Engineers to manage and support audio-visual systems at a client location. The role involves ensuring seamless operations of meetings, conferences, and events.
No. of Positions - 4
- Onsite AV Operations
- Provide daily support for all AV-enabled meeting rooms, conference spaces, and event areas.
- Set up, test, and operate AV equipment (video conferencing, projectors, displays, microphones, speakers, control systems, etc.).
- Provide live event support including presentations, hybrid meetings, and townhalls.
Required Skills & Experience
- Technical Skills
- Strong knowledge of AV systems: Crestron, AMX, Extron, Poly, Cisco, Logitech, Biamp, QSC, Shure.
- Proficiency in video conferencing platforms: Zoom, MS Teams, Webex.
- Familiarity with AV over IP, signal flow, DSPs, and control systems.
- Experience
- 3–6 years of hands-on AV support experience required with Polycom, Logitech, and Videowall Controller technology.
- Support NOC, board rooms, cafeterias, training & reception.
- Experience in live event production and hybrid meeting setups.
Key Responsibilities
- Technical Support & Troubleshooting
- Diagnose and resolve AV system issues in real-time with minimal disruption.
- Coordinate with remote support teams and vendors for escalations.
- Perform routine checks, system reboots, and preventive maintenance.
- System Administration
- Manage and monitor AV equipment health, firmware updates, and usage reports.
- Maintain asset records, documentation, and SOPs.
Customer-Facing Role
- Act as the primary onsite AV contact for the client.
- Provide technical guidance and training to end-users.
- Deliver a consistent, professional experience aligned with client expectations.
