Project Service Specialist

6 days ago


Mumbai, Maharashtra, India Harvard Business Publishing Full time

Unlock your potential in a dynamic and fast-paced environment at Harvard Business Publishing, where we empower lifelong learners to improve the practice of management in a changing world.

Purpose:
Support our clients in delivering high-quality learning solutions to their leaders with speed, scale, and efficiency. As a Project Service Specialist, you will play a pivotal role in client engagement, providing comprehensive support throughout the project lifecycle, from business and learning solution development to data analytics and client fulfillment.

Key Responsibilities:
• Provide high-quality task-based support and customized services for the delivery of scalable solutions in collaboration with internal and external stakeholders.
• Support cross-functional project teams working on internal initiatives aligned to organizational goals, processes, and resource availability.
• Demonstrate technical proficiency and navigate complex technical landscapes.
• Support, advise, or make recommendations to stakeholders on common issues integrating multiple resources drawn from knowledge of HBP's people, business lines, products, services, and functional areas.
• Maintain product and process enablement plans and organization, including related knowledge, tools, documentation, communication strategy, and timeline.

What We're Looking For:
• Project Execution Excellence: Support clients and internal stakeholders in successfully implementing solutions and delivering projects.
• Agility and Adaptability: Navigate and thrive in a rapidly changing environment, showcasing adaptability and agility in response to evolving project dynamics.
• Stakeholder focus: Prioritize and meet the needs of internal and external stakeholders, ensuring a customer-centric approach in all project activities.
• Accountability & Ownership: Take ownership of project deliverables and outcomes, demonstrating a high level of accountability for individual and team responsibilities.
• Curiosity /Lifelong Learner Mindset: Cultivate a curious and lifelong learner mindset, staying abreast of industry trends, best practices, and innovative approaches to enhance project outcomes.
• Matrix collaboration: Excel in dynamic team structures by fostering collaboration and seamlessly working with colleagues cross-functionally, embodying a team-player mentality.
• Investigative Inquiry: Utilize research and analytical skills to examine project requirements, gather relevant information, and propose informed solutions.
• Proficient communication: Strong verbal and written communication skills, with a focus on time management, excellent communication, and organizational skills, agility, adaptability, curiosity, and growth mindset, and proficiency in multiple languages.



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