
Customer Experience Ambassador
2 days ago
Job Title: Guest Relations Executive
About the Role:
We are seeking a Guest Relations professional to join our team. This key member will be responsible for ensuring exceptional guest experiences across our properties in South and West India.
Key Responsibilities:
- Guest Services: Provide excellent customer service, greeting guests with a pleasant demeanor throughout their stay.
- Front Desk Operations: Manage check-ins and check-outs efficiently, maintaining accurate records.
- Communication: Handle phone calls, messages, and inquiries, redirecting them as needed.
- Administrative Support: Maintain organized files, records, and documents, updating them as required.
- Property Management Support:
- Conduct inventory checks and maintain records.
- Assist in procuring monthly supplies.
- Act as property in-charge during manager's absence.
- Food and Beverage Assistance: Support serving food and beverages for guest satisfaction.
- Bookkeeping Assistance: Issue invoices, checks, and assist with basic bookkeeping tasks.
- Cross-Location Travel: Be willing to travel to other properties in South and West India as needed.
Requirements:
- A minimum of 6 months of industrial training or relevant experience in hospitality.
- Pleasant personality and excellent verbal and written communication skills.
- Final-year student or graduate from a Hotel Management program is preferred.
- Flexibility and enthusiasm for traveling across South and West India.
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