Customer Experience Ambassador

2 days ago


Jaipur, Rajasthan, India beBeeGuestRelations Full time ₹ 36,00,000 - ₹ 42,00,000

Job Title: Guest Relations Executive

About the Role:

We are seeking a Guest Relations professional to join our team. This key member will be responsible for ensuring exceptional guest experiences across our properties in South and West India.

Key Responsibilities:

  • Guest Services: Provide excellent customer service, greeting guests with a pleasant demeanor throughout their stay.
  • Front Desk Operations: Manage check-ins and check-outs efficiently, maintaining accurate records.
  • Communication: Handle phone calls, messages, and inquiries, redirecting them as needed.
  • Administrative Support: Maintain organized files, records, and documents, updating them as required.
  • Property Management Support:
    • Conduct inventory checks and maintain records.
    • Assist in procuring monthly supplies.
    • Act as property in-charge during manager's absence.
  • Food and Beverage Assistance: Support serving food and beverages for guest satisfaction.
  • Bookkeeping Assistance: Issue invoices, checks, and assist with basic bookkeeping tasks.
  • Cross-Location Travel: Be willing to travel to other properties in South and West India as needed.

Requirements:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • Pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.


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