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2 days ago
Job Title: Senior IT Services Specialist - Availability Management
About the RoleWe are seeking a highly skilled and experienced Senior IT Services Specialist to join our team. As a key member of our technical operations group, you will be responsible for driving technical resolution of long-running problem records, preparing and driving action plans to de-escalate situations related to outages and root cause analyses.
Key Responsibilities- Drive technical resolution of long-running problem records
- Prepare and drive action plans to de-escalate situations related to outages and root cause analyses
- Support complex root cause analyses
- Improve the utilization of colleagues in their respective regions
To be successful in this role, you will need:
- SAP Basis and HANA certification and experience
- Experience in a senior position in the operational business
- Solid knowledge in IT and solution experience
- Customer interaction experience
- Experience working in a virtual set-up involving teams spread across globally
We offer a range of benefits to support your career development and well-being, including:
- Opportunities for continuous learning and professional growth
- A collaborative and dynamic work environment
- A competitive salary and benefits package
We are a leading provider of enterprise cloud services, with a global presence and a commitment to delivering high-quality solutions to our customers.
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