IT Solutions Expert

2 days ago


Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Senior IT Services Specialist - Availability Management

About the Role

We are seeking a highly skilled and experienced Senior IT Services Specialist to join our team. As a key member of our technical operations group, you will be responsible for driving technical resolution of long-running problem records, preparing and driving action plans to de-escalate situations related to outages and root cause analyses.

Key Responsibilities
  • Drive technical resolution of long-running problem records
  • Prepare and drive action plans to de-escalate situations related to outages and root cause analyses
  • Support complex root cause analyses
  • Improve the utilization of colleagues in their respective regions
Requirements

To be successful in this role, you will need:

  • SAP Basis and HANA certification and experience
  • Experience in a senior position in the operational business
  • Solid knowledge in IT and solution experience
  • Customer interaction experience
  • Experience working in a virtual set-up involving teams spread across globally
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Opportunities for continuous learning and professional growth
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package
About Us

We are a leading provider of enterprise cloud services, with a global presence and a commitment to delivering high-quality solutions to our customers.


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