Loan IQ Technical Support Expert

17 hours ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Loan IQ Product Support Specialist

The Senior Loan IQ Product Support Specialist will be responsible for providing technical and functional support for the Loan IQ product. The ideal candidate will have a deep understanding of the Loan IQ database schema and entity relationships.

Main Responsibilities:

  • To provide high-quality technical support to customers, responding to queries and resolving issues in a timely manner.
  • To collaborate with cross-functional teams e.g., software development, product management, to identify and resolve technical issues.
  • To stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve existing processes and products.
  • To develop and implement custom solutions using the Loan IQ SDK, working closely with stakeholders to understand requirements.
  • To perform API testing, troubleshooting, and performance optimization to ensure smooth operation of Loan IQ systems.
  • To provide technical leadership in Loan IQ customization and best practices, mentoring junior team members as needed.
  • To analyze complex problems, breaking them down into manageable parts, and implementing effective solutions.

Required Skills:

  • Expertise in Loan IQ Data Model and SQL queries.
  • Strong debugging and troubleshooting skills for Loan IQ applications.
  • Proficiency in Java/PL/SQL.
  • Experience working with Loan IQ APIs and integrating with external systems.

PREFERRED QUALIFICATIONS:

  • Experience with Loan IQ upgrades and migrations.
  • Knowledge of Loan Syndication and Trading workflows in Loan IQ.
  • Familiarity with Finastra product architecture and best practices.
  • Experience working in an Agile/Scrum environment.

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