Industry Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeField Full time ₹ 9,00,000 - ₹ 12,00,000
Service Leader

We are looking for a skilled Service Leader to join our team. As a key member of our service network, you will play a vital role in installation, maintenance, and technical support for our products across customer sites in India.

This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.

Key Responsibilities:

  • Install, maintain, and repair Tayal & Co. products at customer locations.
  • Diagnose issues efficiently and resolve warranty complaints (open/live/closed).
  • Provide on-site technical support and training to customers.
  • Coordinate with internal technical and service teams for escalations and quick resolutions.
  • Maintain accurate records of service activities, visits, and complaint status.
  • Ensure compliance with safety standards and company service protocols.
  • Build strong and lasting customer relationships, especially with Indian Railways and key stakeholders.
  • Share field feedback and insights with internal teams to improve product performance.

Required Skills & Qualifications:

  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset.
  • Proactive, reliable, and committed to service excellence.

Benefits:

This role offers an exciting opportunity to work independently and as part of a team to achieve business objectives. The successful candidate will have strong technical expertise, problem-solving skills, and excellent customer service skills.

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