WFM Strategist

Seeking a seasoned WFM Strategist to lead workforce planning and optimization initiatives.

• Drive business outcomes through data-driven insights and recommendations.
• Collaborate with stakeholders to develop and implement strategic workforce plans.
• Design and execute scheduling solutions to balance service delivery, employee preferences, and cost.
• Monitor and analyze real-time performance metrics to ensure SLA adherence.
• Develop and maintain long-term, mid-term, and short-term capacity plans.

Requirements:

• Strategic thinking and analytical skills.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Knowledge of workforce management principles and practices.

Benefits:

• Opportunity to work with a dynamic team.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

About the Role:

• Lead a team of WFM analysts and specialists.
• Build capability within the WFM team.
• Drive a culture of accuracy, timeliness, and business impact.