Quality Manager
1 week ago
Vodafone Idea Limited, a leading telecom service provider in India, is seeking a highly skilled Quality Manager to join its team. This role will be responsible for ensuring the quality and performance of the RAN network and leading a team of Field Engineers to deliver superior voice and data experience to customers.
About the Role:
- Monitor and analyze network and customer experience KPIs to identify areas for improvement.
- Drive worst cell analysis and coordinate with partners to resolve issues.
- Utilization monitoring of key nodes in respective zones and proactive action to maintain utilization within thresholds.
- Lead zonal network complaints analysis and coordination with TSG lead and field team for complaints visits and resolution.
- Engage with zonal business/CS teams for network complaints management and drive network performance improvement and perception programs.
- Prioritize network experience improvement programs based on customer-centric KPIs like TNPS, NPS, and network complaints.
Requirements:
- 8+ years of experience in radio network parameters & optimization (2G/3G/4G/VoLTE).
- Excellent domain knowledge and on-field optimization experience.
- Very good analytical skills to trouble shoot network quality KPI degradation/customer complaints.
- People management capability and very good cross-functional coordination.
- B-Tech Electronics and Telecommunications degree.
About Us:
Vodafone Idea Limited, formerly Idea Cellular Limited, is an Aditya Birla Group & Vodafone partnership, offering pan-India voice and data services across 2G, 3G, and 4G platforms.
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