Service Quality Manager

6 days ago

Jaipur, Rajasthan, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Team Leader

The Customer Service Team Leader is responsible for leading a team to achieve performance goals. This involves managing daily operations, handling escalated customer queries, monitoring key performance indicators, and developing strategies to improve customer satisfaction and service quality.

Key Responsibilities:

  • Lead, mentor, and motivate the customer service team.
  • Manage daily customer service operations.
  • Handle escalated customer queries.
  • Monitor key performance indicators.
  • Develop and implement strategies to improve customer satisfaction and service quality.

Requirements:

  • Proven experience in Customer Service Management and Customer Support.
  • Strong commitment to delivering excellent customer satisfaction.
  • Excellent verbal and written communication skills.
  • Demonstrated leadership skills with experience mentoring and managing teams.
  • Strong problem-solving abilities and keen attention to detail.
  • Ability to work efficiently in a fast-paced environment.
  • Masters/Bachelors degree in Business Administration, Management, or related field.

Why this role matters: As a Customer Service Team Leader, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be able to utilize your skills and experience to drive results and make a meaningful impact on our customers' experiences.

Benefits: This role offers a unique chance to grow your career and develop your leadership skills in a supportive and collaborative environment.

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