Field Product Support Technician

1 week ago

Tiruppur, Tamil Nadu, India beBeeService Full time ₹ 40,00,000 - ₹ 80,00,000
Technical Support Specialist

We are seeking a highly skilled technical support specialist to join our service team. The role requires strong technical expertise and customer service skills to ensure a smooth and reliable experience for dental professionals using Waldent products.

Key Responsibilities:
  • Installation of dental equipment at client sites, ensuring accurate calibration and demonstration.
  • Performing preventive and corrective maintenance to guarantee optimal performance of equipment.
  • Diagnosing technical issues, troubleshooting, and providing timely resolutions to clients.
  • Training dental professionals and staff on product usage, safety, and best practices.
  • Documenting service visits, repairs, and maintenance reports accurately.
  • Cordinating with internal teams (Sales, Customer Success, Technical Support) for seamless client experience.
  • Maintaining high customer satisfaction by delivering prompt and professional service.
  • Staying updated on new product launches, technical updates, and industry best practices.
Requirements:
  • Diploma/Degree in Biomedical Engineering, Electronics, Mechanical, or related technical discipline.
  • 1–3 years of experience as a Service Engineer (experience in dental/medical equipment preferred).
  • Strong knowledge of electromechanical systems, installation, and maintenance procedures.
  • Ability to troubleshoot effectively and work independently at client locations.
  • Excellent communication and customer-handling skills.
  • Willingness to travel frequently as per client requirements.
  • Proficiency in MS Office and service documentation tools.
Why Join Our Team?
  • Opportunity to work with cutting-edge dental technologies.
  • Be part of a fast-growing dental solutions company.
  • Exposure to both technical and client-facing roles.
  • Competitive compensation and growth opportunities.

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