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Customer Experience Manager
1 week ago
Hafla is a pioneering platform that revolutionizes event planning through innovative AI-based solutions. Our mission is to deliver personalized experiences that exceed client expectations, making every event unforgettable.
Role OverviewWe are seeking an experienced Event Planner to join our team. As a key member of our Client Services department, you will be responsible for managing the end-to-end planning of events for our clients. Your primary focus will be on providing exceptional customer service, ensuring seamless event execution, and fostering long-term relationships with our clients.
Key Responsibilities- Client Consultation: Engage with clients to understand their event requirements, preferences, and expectations.
- Event Planning: Develop comprehensive event plans that outline all necessary details, including timelines, budgets, and logistics.
- Vendor Coordination: Identify and liaise with suitable vendors for various event services through our vendor database.
- Budget Management: Prepare and manage event budgets, ensuring all expenses are accounted for and aligned with client financial constraints.
- Logistic Management: Coordinate all logistical aspects of the event, including venue arrangements, transportation, and on-site setup.
- Quality Assurance: Coordinate with on-ground specialists for site visits and inspections to ensure all preparations meet our quality standards and client expectations.
- Excellent Communication and Client Handling Skills: This role requires strong interpersonal skills to effectively communicate with clients and vendors.
- Proven Experience in Event Management: A background in event planning or a related field is essential for this position.
- Organizational and Time Management Skills: The ability to prioritize tasks, manage multiple projects simultaneously, and maintain a high level of organization is crucial.
- Vendor Management Skills: The ability to negotiate prices, set quality expectations, and build long-term relationships with vendors is essential.
- Attention to Detail: A commitment to accuracy and attention to detail is vital to ensure successful event execution.
- Ability to Work in a Fast-Paced Environment: The ability to thrive in a dynamic environment with multiple deadlines and priorities is essential.
Hafla offers a unique opportunity to work with a dynamic and innovative team, delivering exceptional customer experiences. Our company culture emphasizes collaboration, creativity, and continuous growth. We offer competitive salaries and future growth opportunities, as well as professional development programs to support your career advancement.