Senior Technical Engineer

4 weeks ago


Mumbai, Maharashtra, India Cisco Full time
Job Overview:

We are seeking a highly skilled and motivated Technical Engineer to join our dynamic team at Cisco. The successful candidate will be responsible for providing expert support and guidance to our customers, focusing on Cisco's Security Technology Portfolio.

Key Responsibilities:
  • Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
  • Provide remote support and on-site assistance as required, ensuring timely issue resolution.
  • Work closely with customers and internal teams to ensure deep understanding of customer network and traffic flows.
  • Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.
  • Diagnose and resolve complex security and data routing issues involving Cisco hardware, software, and protocols in the shortest period of time.
  • Collaborate with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement.
Requirements:
  • Bachelor's degree in Electronics and Communication, Computer Science, Information Technology, or related field.
  • Cisco Certifications: CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) preferred.
  • Additional Certifications: ITIL Foundation Certification, Automation and Programming Certifications, and Vendor-Specific Certifications (e.g., Python Certification).
What We Offer:

Cisco offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



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