Cybersecurity Threat Analyst

1 month ago


Mumbai, Maharashtra, India ConnectWise Full time

Job Summary:

The Security Analyst II role at ConnectWise involves performing critical operations activities, including assisting with the identification, escalation, and remediation of security-related threats and breaches. This position works closely with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry.

Key Responsibilities:

  • Provides support to the Security Services team with a high attention to detail.
  • Researches, analyzes, and documents findings to inform security decisions.
  • Collaborates with the Security team to explain facts, policies, and practices, influencing others through effective communication.
  • Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools.
  • Monitors designated alerts and tickets, assisting with threat analysis, resolution, and escalation as necessary.
  • Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity.
  • Assists with SIEM rule modification, notification pathways, and other system configuration management.
  • Analyzes process workflows and identifies problems to improve security operations.
  • Works with colleagues to understand processes and deliverables across the organization.
  • Adheres to relevant policies, procedures, standards, and security practices.
  • Delivers and prioritizes customer satisfaction.
  • Aids and facilitates partner communications, resolutions, and escalations.
  • Follows escalation procedures for interfacing with other SOC teams.
  • Maintains consistent threat handling and remediation procedures.
  • Utilizes the internal knowledge base to assist with resolution of threats.

Requirements:

  • Ability to work independently on projects and processes with general supervision.
  • Practical knowledge of applicable work area.
  • Ability to situationally adapt and understand new technology/processes as per business/partner requirements.
  • Strong and professional verbal and written communication skills.
  • Strong knowledge of IT concepts and systems troubleshooting.
  • Excellent organizational skills, Ability to manage, prioritize, and multitask, Ability to work in a fast-paced dynamic environment, adapting as the situation dictates.
  • Ability to maintain a high level of professionalism while under pressure.

Education and Experience:

  • Bachelor's degree in a related field or equivalent business experience.
  • 2+ years of relevant experience.
  • Preferred: Network+, Linux+, Security+, CySA+ or other related certifications.

Working Conditions:

  • Onsite/Hybrid/Remote depending on location.
  • 0-10% travel may be required.
  • May require ability to work flexible shift hours.


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