Cybersecurity Threat Analyst
1 day ago
Job Summary:
The Security Analyst II role at ConnectWise involves performing critical operations activities, including assisting with the identification, escalation, and remediation of security-related threats and breaches. This position works closely with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry.
Key Responsibilities:
- Provides support to the Security Services team with a high attention to detail.
- Researches, analyzes, and documents findings to inform security decisions.
- Collaborates with the Security team to explain facts, policies, and practices, influencing others through effective communication.
- Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools.
- Monitors designated alerts and tickets, assisting with threat analysis, resolution, and escalation as necessary.
- Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity.
- Assists with SIEM rule modification, notification pathways, and other system configuration management.
- Analyzes process workflows and identifies problems to improve security operations.
- Works with colleagues to understand processes and deliverables across the organization.
- Adheres to relevant policies, procedures, standards, and security practices.
- Delivers and prioritizes customer satisfaction.
- Aids and facilitates partner communications, resolutions, and escalations.
- Follows escalation procedures for interfacing with other SOC teams.
- Maintains consistent threat handling and remediation procedures.
- Utilizes the internal knowledge base to assist with resolution of threats.
Requirements:
- Ability to work independently on projects and processes with general supervision.
- Practical knowledge of applicable work area.
- Ability to situationally adapt and understand new technology/processes as per business/partner requirements.
- Strong and professional verbal and written communication skills.
- Strong knowledge of IT concepts and systems troubleshooting.
- Excellent organizational skills, Ability to manage, prioritize, and multitask, Ability to work in a fast-paced dynamic environment, adapting as the situation dictates.
- Ability to maintain a high level of professionalism while under pressure.
Education and Experience:
- Bachelor's degree in a related field or equivalent business experience.
- 2+ years of relevant experience.
- Preferred: Network+, Linux+, Security+, CySA+ or other related certifications.
Working Conditions:
- Onsite/Hybrid/Remote depending on location.
- 0-10% travel may be required.
- May require ability to work flexible shift hours.
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