Digital Payment Operations Manager
12 hours ago
Job Opportunity
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits.
Key Responsibilities- Responsible for leading a team of in-house and vendor partner resources managing reconciliation and process improvement for SI payments (Auto debit and NACH ) processes
- The role also involves resolving customer complaints related to the processes managed to ensure highest standards of customer service
In this role, you will be responsible for ensuring that all Service Level Agreements (SLA) are adhered in performance of duties, performing daily reconciliation of Auto debit and NACH banking transactions to identify and plug leakages, ensuring curing of all exception cases with zero defects, monitoring and analyzing RBI, VO and VIP complaints related to Auto debit and NACH , driving redressal within TAT and informing stakeholders, ensuring timely onboarding of new partner banks, including process integration and regulatory compliance adherence, performing RCA (Root Cause Analysis) of frequently aired issues and taking preventive measures to avoid re-occurrence, working with cross-functional teams like IT, Marketing & Finance etc. to ensure resolution, ensuring all process document & SOPs are in place and updated timely in case of any changes, performing periodic process reviews to identify enhancement opportunities, ensuring timely product setup on sub system for new launches with rigorous testing, preparing periodic dashboards/ MIS/ ad-hoc reports as per business requirements, managing vendor renewals and billing, ensuring timely and accurate processing of vendor invoices, ensuring adherence to budget as agreed in MOU and driving efficiencies to reduce cost, ensuring process documentation and compliance adherence.
Requirements- Understanding of core systems like V+/CardOne
- Knowledge of payment processes and associated payment platforms (Auto-debit, NACH)
- Good hands-on experience in SQL, SAS, Power point and BI Dashboard
- Vendor Management experience
- Understanding of Statutory compliances
- Stakeholder Management
- Analytical Ability
- Detail orientation
- Process Orientation
- Decisiveness
- A comprehensive wellness program to support mental and physical health of employees
- A well-curated rewards and recognition program
- Dynamic, inclusive, and diverse team culture
- Gender-neutral policy
- Inclusive health benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance, Annual Health Checkup, Dental, and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
We are committed to building an environment where people can thrive and create a better future for everyone. Join us to shape the future of digital payment in India and unlock your full potential.
About UsWe are an equal opportunity employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. Our motto is to make life simple by ensuring that customer convenience is at the forefront of all that we do.
-
Digital Payment Strategist
12 hours ago
Gurgaon, Haryana, India beBeeInnovative Full time ₹ 1,04,000 - ₹ 1,30,878About UsAt SBI Card, we strive to innovate and cater to the evolving financial needs of our customers.We empower them with digital currency for seamless payment experiences and offer rewarding benefits.Our motto is 'Make Life Simple', which guides every initiative to ensure customer convenience is at the forefront of all that we do.We are committed to...
-
Manager, Insurance Digital Operations
4 weeks ago
Gurgaon, Haryana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Senior Payment Specialist
4 hours ago
Gurgaon, Haryana, India beBeePayment Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job DescriptionAbout our organization, a leading credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.Our MissionWe are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulging in rewarding benefits. At our...
-
Payment Tester/Payment Expert
2 days ago
Gurgaon, Haryana, India Impronics Technologies Full timeJob DescriptionExperience- 3+ years of experience in Automation testing.- Experience into SWIFT MT Messages.- Experience of working with Selenium. Cucumber, etc automation tools.- Experience on Jenkins.- Expert ISO20022 knowledge with proven ability to apply it for payment solutions is a must- Work experience within Payments domain (processing, clearing,...
-
Payments Manager
17 hours ago
Gurgaon, Haryana, India Revolut Full timeJob DescriptionAbout RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 60+ million customers get more from their money every day.As we continue...
-
Operation Manager
5 days ago
Gurgaon, Haryana, India White Force Full timeJob description JD : -Operations Manager Location: GurgaonSalary: 35 to 40 per month Responsibilities: Oversee order processing and inventory management Manage stock orders and raw materials Coordinate with manufacturing units and logistics Work closely with the accounts team for billing and payment reconciliation. Requirements: Minimum 5 years of...
-
Payment Solutions Specialist
2 days ago
Gurgaon, Haryana, India beBeePayment Full time ₹ 12,00,000 - ₹ 18,00,000Payment Expert Job DescriptionWe are seeking a skilled Payment Expert to join our team. This role will involve designing and executing payment testing strategies to ensure seamless transaction processing.Key Responsibilities:Design and execute payment testing strategies: Develop and implement comprehensive testing plans to guarantee the smooth processing of...
-
Payments Expert
2 days ago
Gurgaon, Haryana, India Impronics Technologies Full timeJob DescriptionExperience- 3+ years of experience in Automation testing.- Experience of working with Selenium. Cucumber, etc automation tools.- Experience on Jenkins.- Expert ISO20022 knowledge with proven ability to apply it for payment solutions is a must- Work experience within Payments domain (processing, clearing, swift)- Understanding of APIs,...
-
Operations Manager
2 weeks ago
Gurgaon, Haryana, India White Force Full timeJob description Operations manager Location: Gurgaon Salary: 35 to 45 per month Responsibilities:Oversee order processing and inventory managementManage stock orders and raw materialsCoordinate with manufacturing units and logisticsWork closely with the accounts team for billing and payment reconciliation.Requirements:Minimum 5 years of experience In a...
-
Global Payment Processing Expert
5 hours ago
Gurgaon, Haryana, India beBeePayment Full time ₹ 60,00,000 - ₹ 1,20,00,000Revolut's mission is to deliver more from money. Our products help customers gain visibility, control, and freedom every day.The RoleThe finance department plays a crucial role in scaling our operations by ensuring clarity and confidence across the business.You'll be instrumental in shaping what's next in finance as we continue our rapid growth.Key...
