Helpdesk Expert

5 days ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 48,00,000 - ₹ 72,00,000
Technical Support Associate Role

We are seeking an exceptional Technical Support Associate to join our team. In this role, you will be the primary point of contact for our global user base, providing live chat and email support for technical issues.

Key Responsibilities:
  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up-to-date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately

Requirements:
  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform.
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours

Why Join Us?
  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer operations
  • Competitive pay with performance-based growth opportunities
  • Clear upward mobility into senior support, product, technical, or operations roles

**Your Journey With Us**
  • We'll start by assigning you a comprehensive walkthrough of our platform
  • You'll have access to our team's expertise during your learning phase
  • After thorough preparation, you'll be joining live chat/communication platforms where you'll support customers directly
  • Your performance will be evaluated regularly during the probation period