Experience Delivery Manager

6 days ago


Allahabad, Uttar Pradesh, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title:

Customer Excellence Executive

  • Overview:
    • Deliver exceptional customer experiences and ensure seamless travel arrangements for couples.

Key Responsibilities:

  • Handle In-Travel Queries: Provide timely assistance and resolutions to customers during their trip.
  • Manage Escalations: Collaborate with suppliers, hotels, and transport providers to resolve urgent issues efficiently.
  • Communicate Effectively: Maintain open and transparent communication with customers to ensure a smooth travel experience.

Requirements:

  • Customer Service Experience: 1-3 years in a related field.
  • Problem-Solving Skills: Analyze complex situations and provide effective solutions.
  • Excellent Communication: Communicate effectively with customers, suppliers, and team members.

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