Customer Success Advocate
3 days ago
About the Driver Experience Specialist Role:
We are seeking a skilled professional to join NatHabit's service delivery team.
As a Driver Experience Specialist, you will be responsible for building strong relationships with drivers and collaborating with teams to enhance service delivery and product insights.
The ideal candidate will have experience in customer success, account management, or a similar role and possess strong written communication and problem-solving skills.
You will be responsible for handling chats, emails, and outbound calls, monitoring and supporting drivers, and maintaining accurate records of driver interactions and follow-up actions.
Collaboration with internal teams is also essential to resolve complex issues and improve service delivery.
Key Responsibilities:
- Handling Chats, Emails, and Outbound Calls
- Maintain Accurate Records of Driver Interactions and Follow-up Actions
- Monitor and Support Drivers, Providing Real-time Solutions and Assistance
- Collaborate with Internal Teams to Resolve Complex Issues and Improve Service Delivery
Requirements:
- Up to 1 year of experience in customer success, account management, or a similar role
- Strong written communication and problem-solving skills
- Proficiency in using chat platforms and CRM systems
- Bachelor's degree preferred
A fresher with good communication and understanding may also be considered for this role.
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