Customer Service Representative with Problem Solving Skills
2 days ago
NCR VOYIX Corporation is a global leader in digital commerce solutions, serving the retail, restaurant, and banking industries.
Headquartered in Atlanta, Georgia, our company operates globally with 16,000 employees in 35 countries.
We have been leading consumer transaction technologies for nearly 140 years, transforming everyday interactions into meaningful moments.
Today, we use cloud-based SaaS capabilities to deliver exceptional consumer experiences to our customers.
We are the market leaders in our segments, delivering innovative technology and creating outstanding consumer experiences in partnership with leading retailers, restaurants, and financial institutions.
Our expertise and R&D capabilities empower us to navigate, simplify, and run our customers' technology systems.
We put our customers at the center of everything we do, enabling them to exceed their goals in areas like customer satisfaction, revenue growth, operational excellence, cost reduction, and profit growth.
Job Summary:This entry-level position requires knowledge of routine work area procedures, completes standardized activities, resolves task-related problems in straightforward situations, and emphasizes manual skills.
- Learns process and systems, applying them to basic assignments/distributions of workload to meet SLAs.
- Accepts and routes high call volume calls.
- Gathers problem information, records data in desktop tools.
- Monitors incident status, escalates cases not resolved within a specific timeframe.
- Schedules customer installation activity.
- Ensures customer entitlement of services.
- Provides phone support on Retail products, systems, and software products.
The ideal candidate should possess the following skills:
- Problem routing, tracking, and escalation procedures.
- Advanced problem-solving and troubleshooting skills.
- Data entry software applications and related desktop tools.
- Relationship building, excellent communication, verbal and written skills, and listening skills.
- Strong customer service skills and ability to work in a dynamic team environment.
To be successful in this role, you will need:
- High School diploma or equivalent education.
- 0-1 years of related experience.
The estimated salary for this position is $45,000 - $55,000 per year, based on location and industry standards.
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