Senior Digital Adoption Platform Specialist
2 weeks ago
About the Role
Parexel is seeking a Senior Digital Adoption Platform Specialist to join our team. As a key member of our Digital Adoption Platform team, you will play a vital role in the ongoing development of technology solutions working closely with the WalkMe COE team members and business subject matter experts to design, build, and test digital adoption platform solutions.
Key Responsibilities
- Collaborate with internal teams to develop, build, test, and maintain WalkMe content.
- Setup and utilize segmentation to define users and enable data distribution to the right user, in the appropriate format, and in a timely manner.
- Design impactful and creative solutions, measure results, iterate and improve to drive optimal outcomes.
- Collaborate with business and technical partners to ensure timely delivery of release specific content that ensures software readiness and change management.
- Partner with solution owners and internal team members to ensure continuity of WalkMe content in supported systems through each system release cycle.
Requirements
Expert level skills in the digital adoption technology WalkMe (3+ years' experience required). HTML and JQuery experience required. Ability to quickly grasp complex technical concepts and make them easily understandable in text, workflows, videos, or pictures. Strong analytical and critical thinking skills with the ability to understand a problem and test from multiple angles to derive the best path to resolution. Bachelor's degree or other relevant qualification/experience required. WalkMe certification or equivalent required.
Why Parexel?
Parexel offers a collaborative and inclusive work environment that values your expertise. We provide opportunities for professional advancement and development, work-life balance, and flexible working hours. Our benefits package includes health, vision, and dental insurance, tuition reimbursement, vacation/holiday/sick time, flexible spending and health savings accounts, work-life balance, and a 401(k) with company match.
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