Senior CRM Solution Architect

2 weeks ago

Mumbai, Maharashtra, India beBeeDynamics Full time US$ 1,00,000 - US$ 1,50,000
Job Title: Dynamics CRM Architect

We are seeking a skilled expert in Microsoft Dynamics 365 CRM and the Power Platform to drive end-to-end solution architecture, development, and deployment of CRM systems. The ideal candidate will have strong technical expertise in Customer Service Omnichannel, especially in Voice and Telephony integrations, alongside hands-on proficiency in Azure Logic Apps.

Key Responsibilities:
  • Design, develop, and integrate scalable CRM solutions using Dynamics 365 and Power Platform.
  • Deliver technical solutions in alignment with defined scope, cost, and timeline.
  • Set up and integrate Voice/Telephony Omnichannel channels for Customer Service.
  • Build and manage Logic Apps and SSIS-based data migration flows.
  • Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions.
  • Collaborate with BA, developers, and architects to implement CRM solutions.
  • Translate complex business requirements into technical architecture.
  • Lead CRM projects end-to-end and mentor junior developers.
Required Skills and Qualifications:
  • Microsoft Dynamics 365 CRM (7+ years hands-on development).
  • Customer Service Omnichannel setup and integration (Voice/Telephony Channel).
  • Logic Apps (Azure Logic Apps experience).
  • C# with strong Object-Oriented Programming & Domain-Driven Design.
  • Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages.
  • Microsoft Dataverse.
  • Dynamics 365 Customization : Plugins, Custom Workflows, Custom APIs.
  • SQL Server Integration Services (SSIS).
  • Dynamics 365 Technical Architecture Design.
  • Excellent Communication Skills (English written & spoken).
  • Proven experience in full-cycle CRM implementations.
Good To Have Skills:
  • Power Apps : Canvas App full development.
  • ASP.NET Core (Portal/Web development).
  • Azure Functions, Web Apps, Cognitive Services, AI, Bot Framework.
  • Banking Domain Experience.
  • Microsoft Dynamics Certification.
  • Team mentoring, technical leadership, and client engagement experience.

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