Server Infrastructure Specialist

3 weeks ago


Bengaluru, Karnataka, India SAP Full time

We're looking for an expert to join our team.

SAP Enterprise Cloud Service is a public and private cloud managed services provider. Our Server Management unit is responsible for 24x7 infrastructure support and services, adopting newer technology and automation to ease day-to-day operations.

Key Responsibilities:

  • Ensure day-to-day quality service delivery.
  • Define and track various service KPI and SLA's.
  • Deescalate running escalations.
  • Work towards automating various day-to-day operational tasks.
  • Plan, setup, implement, and operate SAP technologies achieving ambitious SLA.
  • MIS reporting.
  • Handle OnCall duty and weekend support.
  • Coordinate and orchestrate work between teams.

Requirements:

  • 8+ years of work experience in server and Linux administration.
  • 3+ years of experience in service delivery in global teams.
  • Familiarity with ITIL concepts of Service Management, Incident Management, and Root Cause Analysis.
  • Experience with Hyperscalers: Azure or AWS or GCP.
  • Strong knowledge in Container/Docker concept.
  • Managing of multiple activities requiring cross-team coordination.
  • Management of partner support via KPI tracking.

Nice to Have:

  • Certified in at least one Hyperscalers solution: Azure, AWS, or GCP.
  • ITIL Certification.
  • Project management experience.
  • Able to communicate successfully at different levels of the organization.


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