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2 days ago
We are seeking a highly skilled and customer-focused professional to bridge the gap between our customers' needs and our product development teams.
This role is central to ensuring our solutions deliver maximum value to clients, particularly in the government sector, while aligning with our product vision and strategic priorities.
- Lead customer-facing workshops to capture needs, constraints, operational context, and success criteria.
- Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
- Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization.
- Plan and lead customer training activities, such as workshops and meetings, to ensure seamless knowledge transfer.
- Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
- Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
- Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
- Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
- Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
- Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
- Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
- Collaborate across teams, acting as the voice of the customer within Product, Engineering, and Delivery organizations.
Strong analytical and problem-solving abilities are required. A customer-centric mindset with a passion for delivering value is essential. The ability to translate technical concepts into business value and vice versa is also crucial.
Travel requirements include willingness to travel to client locations as needed – up to 30% of time.
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