Capacity Planning Program Manager

1 week ago


Bengaluru, Karnataka, India myGwork Full time

Job Summary

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This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

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Please do not contact the recruiter directly.

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About Amazon.com

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We strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience. We continue to grow and evolve as a world-class e-commerce platform.

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The Selling Partner Review Team designs and implements policies, tools, and technology innovations to protect customers. We are looking for an Workforce Management (WFM) Capacity Planning Program Manager who will lead in optimizing current reporting for partner daily variances.

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Main Responsibilities

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  • Develop and own Partner STFs that effectively deliver volume requirements by site to consistently achieve service level commitments.">
  • Leads Monthly and Quarterly R&O exercises with business and finance.">
  • Leads OP1 and OP2 exercises with business and finance.">
  • Leads weekly STF review meetings detailing the volume requirements for next week and providing direction to the partner sites on optimizing or revising commits where needed.">
  • Manage partner allocation setting in our GACD systems in conjunction with the TASA team.">
  • Reviews and processes partner hours of operations and new requests for hoop change requests.">
  • Performs ongoing analysis of current partner commits and forecast and efficiencies to ensure proper staffing in partner skills 24X7.">
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Requirements

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  • 2+ years of program or project management experience.">
  • Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.">
  • PREFERRED QUALIFICATIONS:">
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    • Experience in MS Access and SQL.">
    • Knowledge of Lean principles and DMAIC methodology.">
    • Experience in requirement gathering and ability to write clear and detailed requirement document.">
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Compensation Package

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$130,000 - $150,000 per year based on location and experience.

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Benefits

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This position offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and opportunities for professional growth and development.

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Working Environment

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We foster an inclusive work environment that values diversity and promotes employee well-being.



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