IT Operations Manager

Job Title: IT Systems Administrator

Sector: Cloud & Cybersecurity Services

Detailed Job Description:

This position is responsible for the implementation, management, and support of cloud deployments, systems, and services to ensure high levels of availability, redundancy, and business continuity.

The ideal candidate will have experience with automation tools and processes such as Azure Dev/Ops, continuous integration, and automation of infrastructure components.

In this role, you will collaborate closely with cross-functional development/analytics teams to deploy and operate systems, automate, and streamline IT operations processes.

The successful candidate will possess a strong sense of technical knowledge, a customer-first attitude, and ability to mentor team members.

• Security Advisor: Act as a trusted security advisor in assigned verticals, participating in high-value customer engagement
• Cloud Engineer: Build, deploy, and manage Virtual Machines, PaaS services, and automation in the Azure Cloud environment
• Azure SME: Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot) within the IT operations team
• Create deployment guides, standard operating procedures, and perform knowledge transfers to other team members
• Experience with performing backups, upgrading, performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment
• Implement and conduct weekly, monthly, and quarterly health checks for the Cloud environment and all integration platforms
• Perform system audits to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements, considering growth and optimization
• Maintain and update Cloud support policies, practices, and methodologies
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests
• Design, write, and deliver scripts and automation code to improve availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms
• Prevent problem recurrence through repeatable automated processing
• Review current toolsets and unlock capabilities not leveraged by the IT Dept
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems
• Provide guidance and build documentation around the overall architecture and operations of technology
• Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary
• Develop plans for system upgrades, enhancements, and create architectural diagrams
• Manage, support, and enhance Voice Platforms; MS Teams and Cisco UC suite of tools
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team
• Manage and support escalation requests from the Service Desk team
• Provide senior-level mentorship to Service Desk team members on daily issues
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team

Required Skills and Qualifications:

• Bachelor's degree in Computer Science or related field
• Post-secondary education or industry experience
• Up to 7 years of experience in Server and Cloud Administration
• Industry knowledge of best practices in automation and DevOps
• Microsoft Azure Certification (AZ100 or AZ300 preferred)
• VMWare Virtualization Certification (asset)
• Programming language experience (nice to have)

About the Role:

This job offers a unique opportunity to work with cutting-edge technology and contribute to the growth and success of our organization. As an IT Systems Administrator, you will play a crucial role in shaping the future of our technology landscape.

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.

We welcome applications from motivated individuals who are passionate about technology and committed to delivering exceptional results. If you are a talented IT professional looking for a challenging and rewarding role, please submit your application.