Secure Software Engineer

23 hours ago

Udaipur, Rajasthan, India beBeeSoftware Full time ₹ 6 - ₹ 8

Technical Support Specialist

We are seeking a detail-oriented and analytical individual to join our technical support team as a Technical Support Specialist. In this role, you will provide top-notch technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

This is an excellent opportunity for early-career engineers who are passionate about delivering exceptional customer experiences, solving complex problems, and working on secure software platforms.

Main Responsibilities:

  • Respond to technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits:

  • Competitive pay package.
  • Attractive policy benefits.
  • Medical insurance benefits.
  • Industry-leading trainings.

Job Type: Remote

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