Retail Experience Specialist

1 day ago

Kolkata, West Bengal, India beBeeRetail Full time ₹ 5,00,000 - ₹ 10,00,000
Role Overview

The Regional Retail Trainer serves as a link between the Retail Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

This role is responsible for delivering, implementing, and reinforcing training programs across a limited number of stores in a specific region. Key responsibilities include training delivery and facilitation, onboarding and development, performance monitoring and feedback, and store visits and training audits.

Key Responsibilities:
  • Training Delivery & Facilitation
    • Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
    • Implement role-playing exercises, simulations, and on-the-job coaching.
    • Deliver real-time feedback to employees to improve performance.
  • Onboarding & Development
    • Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.
    • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback
    • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
    • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
    • Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits
    • Visit stores regularly to observe customer interactions and provide real-time coaching.
    • Conduct store training audits to ensure consistency and adherence to company standards.
    • Identify top-performing employees and recommend them for promotions or advanced training programs.
Key Qualifications & Skills:
  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.
What's in it for You?
  • Direct impact on enhancing the in-store customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities within the retail training team.

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