Senior Audit Specialist

1 day ago

Tiruppur, Tamil Nadu, India beBeeQualityAssurance Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

Sr Quality Assurance Specialist

About the Role

We are expanding our global Quality Assurance function by establishing a Quality Assurance team in India. The team will be responsible for performing independent QA audits for underwriting operations executed by BPO teams for different regional markets.

The Senior Quality Assurance Specialist will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.

Key Responsibilities:

  • Conducts monthly quality reviews/audits according to stipulated timeframe/SLA while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Provide support in creating and maintenance of QA calibration guide for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to action plan agreed by the team in time.
  • Log error tracked and follow-up on the correction by the processor.
  • Participate in any training session from business stakeholders and update QA SOP to align with the change.
  • Responsible for new starter training as mentor and dedicated trainer for different processes.
  • Undertake any ad hoc tasks and responsibilities as and when required.
Requirements

Essential Skills and Qualifications:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

PREFERRED EXPERIENCE & WORK HOURS:

  • Background in shared services or BPO environments with experience as a Quality Auditor of global insurance back-office processes.
  • Experience working as QA in BPO vendor teams (e.g., Genpact).
  • Flexibility to work in different time zones (Preferably UK & Europe time)
Qualifications and Experience

Qualifications:

  • Bachelor's degree in commerce, Business Administration, or a related field.

Experience:

  • 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.)
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

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