Residential Experience Manager

4 hours ago

Pune, Maharashtra, India beBeeResidential Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Residential Support Specialist, Student Life

Reports to: Senior Manager, Residence Operations

Experience: Graduate with 1-3 years of experience. Prior experience in educational institutions, especially in a residential setting, will be preferred.

University Campus: Bavdhan, Pune - Maharashtra

Student Residence: Wakad, Pune - Maharashtra

Nature and days of work: This is a full-time, on-site professional role which requires you to live in the Student Residence.

Job Description:
  • First-level point of contact for students regarding any concerns related to the residence
  • Provide live-in support as a first responder for emergencies and crisis management
  • Support the daily operations of the student residence, ensuring that facilities are well-maintained and conducive to student living
  • Log, follow up on, and escalate issues related to housing, including maintenance requests, room changes, and basic accommodations
  • Coordinate with teams such as Housekeeping, Maintenance, and IT to ensure timely support for residence-related matters
  • Work closely with the security team and assist the Warden in monitoring student movement and ensuring adherence to campus policies
Student Data Management:
  • Maintain and regularly update the student database related to residence life, including room assignments, incident reports, and other relevant records
  • Ensure accuracy and confidentiality of data in accordance with university policies
  • Track and report student movement in and out of the residence halls
Emergency Response and Medical Support:
  • Respond promptly and appropriately to emergencies that may arise in the residences
  • Depending on the nature of the situation, coordinate with physical and mental health services available for students as guided by the Warden
  • Where required, accompany students for hospital admission and maintain communication with relevant stakeholders in such a situation
  • Escalate incidents involving policy violations to the Warden as per the regulations of the University, as well as the local, state, and national laws
Community Building & Pastoral Care:
  • Organise community-building activities for students to foster a sense of belonging and active engagement within the residence
  • Support the Warden in advising and guiding students through their residential experience
  • Stay informed about and engage with various university-wide activities
Skills and Qualities Preferred:
  • Administrative skills such as building management, archiving, and general operations
  • Good interpersonal and communication skills (oral and written) with attention to detail
  • Sound knowledge and experience of using MS Office and G-Suite tools
  • Ability to support young adults from diverse backgrounds in a residential setting
  • Empathetic and professional conduct, with the ability to maintain discipline where needed
  • Ability to handle sensitive information and situations while maintaining confidentiality

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