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Non Voice Process Coordinator

3 weeks ago

Chennai, Tamil Nadu, India beBee Careers Full time

**Job Title:** Non Voice Process Executive

**Salary:** Not specified

**Job Description:

We are seeking an experienced professional to handle non-voice customer interactions, ensuring high levels of customer satisfaction while maintaining operational excellence.

The ideal candidate will be responsible for the following tasks:

  • Processing and managing non-voice customer queries efficiently.
  • Maintaining accurate data entry and documentation.
  • Collaborating with team members to meet performance metrics and deadlines.
  • Providing timely support to customers through email, chat, or other non-voice communication channels.
  • Maintaining and updating customer records and databases.
  • Troubleshooting and resolving customer issues in a timely manner.
  • Following established company policies and procedures while handling customer interactions.

**Required Skills and Qualifications:

To be successful in this role, you must possess the following skills:

  • Excellent written and verbal communication skills in English.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with customer service principles and practices.
  • Attention to detail and ability to maintain accuracy in data entry.
  • Good organizational and time management skills.
  • Ability to work independently as well as part of a team.

**Benefits:**

This role offers a unique opportunity to work in a dynamic environment and develop your skills and expertise. The ideal candidate will have the ability to work independently and as part of a team, with excellent communication and interpersonal skills.

**Others:**

If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.