Advanced Oracle Service Cloud Solutions Expert
2 weeks ago
Unlock your potential as a highly skilled Oracle Service Cloud professional at HCLTech.
We are seeking an exceptional individual to join our team as an Advanced Oracle Service Cloud Solutions Expert. This role is designed for talented professionals who can leverage their expertise to drive business growth and excellence in customer experience.
The ideal candidate will possess strong technical and functional knowledge of Oracle Service Cloud (CX) modules, including hands-on development experience. They should be capable of understanding business requirements, performing gap analysis, and creating solution architecture and technical design documents.
We estimate the annual salary for this position to be around $120,000-$180,000 based on industry standards and location.
Key Responsibilities:
- Develop and implement innovative solutions with industry-wide impact.
- Collaborate with cross-functional teams to deliver high-quality projects.
- Provide subject matter expertise to drive business development efforts.
- Resolve complex customer escalations effectively.
Requirements:
- 2+ years of experience in Oracle Service Cloud implementation.
- Extensive experience working on complex dashboards and reports.
- Strong knowledge of PHP and JavaScript programming languages.
- Good understanding of Oracle Service Cloud Administration, Security, and Integrations.
- Ability to effectively communicate with end-users and team members.
Benefits:
- A competitive annual salary of $120,000-$180,000.
- A dynamic and supportive work environment.
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