Customer Support Advocate

4 days ago

Indore, Madhya Pradesh, India beBeeCustomerSupport Full time ₹ 2,00,000 - ₹ 3,00,000

Job Summary:

We are seeking a dedicated and customer-focused professional to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
  • Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

  • A graduate degree in any discipline.
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and [local language].
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).

Benefits:

We offer competitive compensation packages, relocation assistance, flight/train tickets, and hotel accommodation for out-of-town candidates.

Language Proficiency:

Good command over English and Kannada (spoken).

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