Senior Telecalling Team Manager

2 weeks ago


Mumbai, Maharashtra, India International Baking Company Full time

As a Senior Telecalling Team Manager at International Baking Company, you will oversee a team of experienced telecalling professionals. Your key responsibilities will include:

• Leading a team to achieve desired results through regular performance evaluations, identifying gaps, and planning training sessions.

• Resolving customer complaints and following up to ensure satisfactory resolutions.

• Developing a comprehensive understanding of customer needs and wants to enhance team performance.

• Creating a supportive team environment to achieve exceptional results.

• Managing social media, website backend, and other tasks to drive business growth.



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