Senior Infrastructure Specialist

13 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
**Job Description:**

We are seeking a seasoned Infrastructure Services Specialist to join our team. The ideal candidate will have a proven track record of administering and maintaining MS Exchange versions, as well as on-premise infrastructure.

Key Responsibilities:

  • Administer and maintain MS Exchange versions (2013/2016/2019) and on-premise infrastructure, including backup and restore procedures, mailbox management, and public folder replication.
  • Provide advanced support for Exchange Online services, including hybrid configurations, mail flow troubleshooting, and message tracking.
  • Configure and troubleshoot remote email access using Outlook and OWA.
  • Manage and maintain anti-SPAM products and Enterprise Vault Servers.
  • Architect, design, and implement solutions using Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance.
  • Handle Tier 3 operations and assist Tier 1 and 2 teams with complex issues.
  • Troubleshoot advanced Office 365 issues using tools like PowerShell and diagnostic tools while adhering to SLA timelines.
  • Collaborate with cross-functional teams to identify and resolve global technical issues.
  • Monitor system performance and provide root cause analysis for complex issues.
  • Execute projects related to migrations, new implementations, and system improvements for Office 365.
  • Provide detailed reporting on Office 365-related tasks and tickets.

Required Technical Skills:

  • Extensive knowledge of Windows Server OS (2008, 2012, 2016, 2019) and desktop environments (Windows 10/11).
  • Proficiency in MS Exchange protocols (SMTP, POP3, RPC/HTTPS, MAPI/HTTPS).
  • Experience with Exchange Hybrid Configurations and Azure AD Connect implementations.
  • In-depth understanding of Office 365 features, including DKIM, DMARC, transport rules, DLP policies, and retention/archival policies.
  • Knowledge of SharePoint Online architecture and Microsoft Teams troubleshooting.
  • Advanced capabilities in tools like PowerShell, MFCMapi, IDFix, and diagnostic utilities.
  • Experience with ADFS Single Sign-On and backup/restoration tools for Exchange environments.
  • Strong grasp of network protocols (TCP/IP) and DNS mail traffic flows.

Eligibility Criteria:

  • Minimum of 8-10 years of relevant experience.
  • At least 2 years of experience as a Level 3 engineer.
  • Bachelor's degree or higher in a related field.
  • Microsoft certifications for Office 365 workloads are a plus.

Behavioral Skills:

  • Excellent communication and customer handling skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and deliver results within timelines.
  • Highly organized and a team player.
  • Quick decision-making and a proactive approach to issue resolution.

What We Offer:

A competitive compensation package and opportunities for growth and development.

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