Accommodation Attendant

1 week ago


Coimbatore, Tamil Nadu, India AccorHotel Full time

Job Summary

The Guest Service Associate will be responsible for ensuring that all rooms are clean, tidy and well-maintained. This will involve daily cleaning of rooms, replenishing guest supplies and ensuring that guests' requests are promptly attended to. The ideal candidate will be self-motivated, energetic and able to work effectively as part of a team.

Main Responsibilities

  • Attend daily briefings and take on daily assigned tasks
  • Understand the difference in guest levels (VIPs) and Room Categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately

Additional Responsibilities

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships


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