Accommodation Attendant
1 week ago
Job Summary
The Guest Service Associate will be responsible for ensuring that all rooms are clean, tidy and well-maintained. This will involve daily cleaning of rooms, replenishing guest supplies and ensuring that guests' requests are promptly attended to. The ideal candidate will be self-motivated, energetic and able to work effectively as part of a team.
Main Responsibilities
- Attend daily briefings and take on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
Additional Responsibilities
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships
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