Product Support Operations Manager

2 weeks ago


Alleppey, Kerala, India beBeeTechnical Full time ₹ 13,58,400 - ₹ 20,16,000

Job Title: Product Support Lead

  • Ensure customer satisfaction by overseeing and optimising the support operations.
  • Lead and manage the Customer Support team, focusing on delivering exceptional support and technical assistance to customers.

Key Responsibilities:

  • Understand customer needs and expectations to provide effective and timely support.
  • Foster a customer-centric culture within the support team.
  • Provide technical guidance to the support team and customers.
  • Lead and inspire a team of support professionals to achieve performance goals.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge.

Requirements:

  • Bachelor's degree or equivalent experience in Computer Science or related field.
  • 4+ years of experience in Customer Support for a B2B SaaS platform company.
  • Excellent troubleshooting, presentation, and documentation skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritise issues based on complexity and severity.


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