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Cloud Service Request Manager

1 week ago

Bengaluru, Karnataka, India SAP Full time
Role Overview

We are seeking a skilled Technical Operations Specialist to join our team at SAP Enterprise Cloud Services (ECS). The successful candidate will take end-to-end ownership of customer service request fulfillment in the domain of IT Cloud Network Infrastructure.

Key Responsibilities
  • Optimize and stabilize the delivery of customer service requests in time, cost, and quality in a proactive way leveraging analytical tools and capabilities.
  • Structure and coordinate activities, action plans, including requirements engineering, prioritization, and create aligned timelines for deliverables.
  • Drive issue resolution together with the team and utilizing the expert network.
Required Skills and Qualifications
  • Professional experience as a technical consultant in SAP cloud implementation, migration projects, or as a technical project lead with customer interaction.
  • Best practices experience in Cloud Network Infrastructure, OS, Storage, Network, Hardware, SAP application, technology, Server management.
  • Solid Networking technical background to understand cloud operations language.