Deployment Process Expert

2 weeks ago

Shimoga, Karnataka, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,50,00,000
Implementation Operations Manager

We are seeking a highly skilled Implementation Operations Manager to lead our team in delivering successful software implementations across various regions.

The ideal candidate will have extensive experience in operations management, with a proven track record of leading large-scale software implementations spread across multiple locations/countries.

The role requires a strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM) and excellent communication and leadership skills to manage large teams and client interactions.

  • Oversee the full lifecycle of implementation projects, including planning, resource allocation, execution, and post-go live support.
  • Manage end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime.
  • Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.
  • Coordinate with cross-functional teams to ensure operational alignment, product feature development, and client satisfaction.
  • Ensure comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines.
  • Provide regular reports on operational performance, project status, and team metrics to leadership.

The selected candidate will be responsible for mentoring and coaching team members, conducting performance evaluations, and fostering a culture of ownership, collaboration, and accountability.

Requirements include 8+ years of experience in operations management, with at least 3 years in leading software implementations, as well as experience working in a high-growth, SaaS-based or healthcare technology environment.

The ideal candidate will also possess a strong understanding of scalable processes to improve operational efficiency and system adoption, excellent communication and leadership skills, and familiarity with healthcare compliance standards and Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira, etc.

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