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Customer Service Representative
3 weeks ago
We are seeking an experienced and skilled Customer Service Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints and issues in a timely and professional manner.
Key Responsibilities:- Contacting Customers: Make outbound calls to existing and potential customers to understand their needs and provide information about our products or services.
- Addressing Customer Inquiries: Respond to customer inquiries and provide solutions to their problems in a prompt and courteous manner.
- Upselling and Cross-selling: Identify opportunities to upsell or cross-sell our products or services to increase sales revenue.
- Record Keeping: Maintain accurate records of all customer interactions and update the customer database.
- Feedback and Improvement: Provide feedback to the customer service team regarding customer concerns or trends and suggest ways to improve customer satisfaction.
- Excellent Communication Skills: Effective verbal and written communication skills to interact with customers and colleagues.
- Customer Focus: Ability to put the customer first and provide a high level of customer satisfaction.
