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Global Client Service Representative

2 weeks ago

Gurgaon, Haryana, India Alight Solutions Full time

Alight Solutions is committed to delivering high-quality customer service that exceeds expectations. As a Global Client Service Representative, you will be responsible for representing the Service Center, ensuring timely and accurate support to our clients across various domains.

Responsibilities:

  • Deliver positive customer satisfaction through efficient communication and effective issue resolution
  • Articulate complex client plans and provisions in a clear and concise manner
  • Maintain internal and client-defined quality standards
  • Contribute to achieving client SLAs and targets
  • Collaborate with colleagues to ensure seamless delivery of services

Qualifications:

  • 3-10 years of experience in international customer service (voice)
  • Diploma/short-term course in computer skills
  • Graduate in listed disciplines (BA, B.Com, BCA) with an aggregate mark of >=55%

Benefits:

  • A range of health coverage options
  • Wellbeing and support programs
  • Retirement and vacation leave
  • Paternity and adoption leave
  • Continuing education and training opportunities