Executive Ambassador

Job Summary:

A Guest Services Representative is responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out procedures, and addressing customer concerns in a timely manner.

Key Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences, and programs offered

Functional Area:

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