Pivotal Infrastructure Specialist

15 hours ago


Aligarh, Uttar Pradesh, India beBeeinfrastructure Full time ₹ 15,00,000 - ₹ 20,00,000
System Engineer

As a pivotal member of our team, we are seeking an exceptional Infrastructure Specialist to contribute to our continued growth. This role involves providing top-notch support for clients and collaborating with the Level 1 Support team to resolve complex issues.

The ideal candidate will possess a deep understanding of the hosting industry, virtualization, and dedicated servers to provide expert-level support. Experience with SolusVM Virtualisation platform, Openstack, WHMCS, KVM, Linux, and Windows operating systems is essential for this position.

Key Responsibilities:
  • Inbound Support: Provide timely and effective solutions to client queries, ensuring their issues are resolved efficiently and professionally.
  • VPS & Dedicated Server Support: Offer support for VPS and dedicated servers, including migrations, transfers, and troubleshooting.
  • Escalation Support: Collaborate with the Level 1 Support team to resolve complex issues and provide expert guidance.
Requirements:
  • Industry Knowledge: Possess a deep understanding of the hosting industry, virtualization, and dedicated servers.
  • Technical Skills: Experience with SolusVM Virtualisation platform, Openstack, WHMCS, KVM, Linux, and Windows operating systems.
  • Communication Skills: Excellent written English skills are necessary for effective communication with clients and colleagues.
  • Reliability: A stable, high-speed internet connection is essential for remote work and communication.


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