Exceptional Client Service Specialist

6 days ago

Mumbai, Maharashtra, India beBeeFundAccounting Full time

Job Overview

We are seeking a highly skilled and motivated individual to join our team as a Client Service Associate. This role is ideal for someone who is passionate about delivering exceptional client service and has a strong understanding of Fund Accounting operations.

Key Responsibilities:

  • Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction.
  • Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
  • Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
  • Engage in client calls and meetings to facilitate effective communication and service delivery.
  • Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
  • Provide timely MIS reports and KPIs to internal and external stakeholders as required.
  • Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required Skills and Qualifications:

  • A thorough understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
  • Strong analytical capabilities related to Fund Accounting numbers and reporting.
  • Excellent management skills and ability to build key internal relationships across locations.
  • Proven ability to handle internal and external escalations effectively.

About This Role

This is an excellent opportunity for someone looking to develop their career in Fund Accounting operations. The successful candidate will be responsible for delivering exceptional client service and supporting the growth and success of our business.

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