Solutions Specialist

7 days ago

Salem, Tamil Nadu, India beBeeRelationship Full time ₹ 31,51,250 - ₹ 50,16,200
Customer Service Representative

About the role

We are a world leader in thread manufacturing and structural components for apparel and footwear.

We provide value-adding products including apparel, footwear and specialty threads.

We have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

  • The purpose of this position is to provide one stop/single point of contact for customers while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales.
  • This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.

Key Responsibilities:

First Line Support

- Provide first line support to customers on their day-to-day general enquiries on products and services

- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities

Bulk Order Management

- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly

Promote and support customer self-service of Coats digital tools

Promotion, up-selling and cross-selling of Coats products and services

- Actively promote products and services to customers to increase sales

Essential Qualifications:

1. Freshers and previous experience in customer service is preferred

We are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive.

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