Global Fee Billing Process Expert

1 day ago

Bengaluru, Karnataka, India HSBC Full time

Key Responsibilities

We are seeking an experienced professional to join our team in the role of VP-Fee Billing SME.

Key Responsibilities

  • Support Migration related activities from legacy system to new systems
  • Conduct current state review of upstream process to identify process improvement opportunities, identification of Critical data points across systems & agreements
  • Gap analysis amongst various data sources and development of recons, support standardizing fee agreements with Client Mgmt.
  • Automation of the static data input & fee tariff management process, proactively identify control gaps and drive error rates down within Ops.
  • Develop Data strategy with CDO for Fee Billing
  • Apart from the above KRAs – the role holder is also expected to lead and or assist in the following:
  • Identify and implement the new technology for this process with an aim to eliminate manual processing / controls in the existing process across products and jurisdictions.
  • Best practices identified in the process reviews to be shared and implemented across jurisdictions if agreed as per Standard Operating model. This will also include any EUC usage which can be put to use across jurisdiction as a tactical fix until we implement the strategic solution.
  • Increased productivity / work output by effective resource & shift management as a result of better utilization of non-peak period resource availability.
  • Specialization and standardization in fee billing activities across products and jurisdictions by reviewing and challenging the jurisdictional level process differences.
  • Better position to challenge the bespoke exceptions if any for any client in any jurisdiction as we now have broad visibility of the clients across jurisdictions how they have been serviced.
  • Better control and remediation of risks/audit findings.

Requirements

What you will need to succeed in the role:

  • Extensive working experience of 10 plus years in the financial services industry
  • Specific work experience in Securities Services Fee Billing processes (indicative 5+ years)
  • Knowledge of clients and products across range of securities services
  • Stakeholder management with exposure to business partners across multiple geographical locations.
  • Risk and control management in an operations environment
  • For potential future roles - People management with exposure to remuneration, performance management, team building and staff development.
  • Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written
  • Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
  • Strong analytical skills with change management experience
  • Strong collaborative management skills with the various stakeholders

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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