Customer Service Ambassador

3 days ago


Chennai, Tamil Nadu, India beBeeCandidate Full time ₹ 3,00,000 - ₹ 4,50,000
Job Description

We are seeking a skilled and dedicated individual to join our customer support team. As a customer support specialist, you will be responsible for handling inbound and outbound customer calls from international clients.

Key responsibilities include resolving queries and issues related to products/services efficiently, maintaining accurate call logs and customer interaction records, providing real-time support and ensuring customer satisfaction, and meeting performance targets (KPIs) including call quality, resolution time, and customer feedback.

Collaboration with internal teams to escalate or follow up on unresolved issues is also a critical aspect of this role.

Required Skills and Qualifications

To succeed in this position, you will need:

  • Excellent verbal communication skills in English;
  • Freshers and experienced candidates (03 years) can apply;
  • Willingness to work in night shifts or rotational shifts;
  • Basic computer knowledge and typing skills.

Prior experience in BPO or international call center is an advantage, but not required.

Benefits

As a valued member of our team, you will enjoy:

  • Attractive salary with performance-based incentives;
  • Cab facilities (depending on location);
  • Training and career growth opportunities;
  • Supportive work culture with employee engagement activities.
Preferred Skills

Strong listening, problem-solving, and interpersonal skills are essential for success in this role. Additionally, ability to work in a fast-paced and team-oriented environment is a must.



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