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Human Resources Liaison
2 weeks ago
The role of HR Contact Center Associate requires handling and resolving HR queries in German and English by referring to documentation and escalating where necessary.
- Employee contacts must be accepted and resolved with a high degree of customer focus.
- Gaps in supporting documentation and internal processes should be identified and suggested improvements made.
- Effective communication is essential for explaining and resolving employee queries and concerns throughout their employment lifecycle.
- Actively seeking employee feedback is crucial for improving service levels.
- Proficiency in written and verbal German (B2 CEFR) and English (B2 CEFR).
- Computer skills, including Windows, Microsoft Office, and Outlook.
- Working in an international team environment with the flexibility to adapt to a fast-paced workplace.
- A chance to enhance your interpersonal, communication, time management, and problem-solving skills.
