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Senior Frontend Support Specialist

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Aurangabad, Maharashtra, India beBeeFrontend Full time ₹ 8,00,000 - ₹ 10,00,000
Frontend Support Lead Opportunity

We are seeking a highly skilled and experienced frontend support professional to lead our team of experts. As a Frontend Support Lead, you will be responsible for handling complex technical issues, resolving frontend-related problems, and providing exceptional customer service.

The ideal candidate will have a strong command of HTML5, CSS3, and jQuery, with expertise in WordPress themes and plugins. Excellent communication skills, both written and verbal, are essential for this role. Additionally, the ability to analyze problems, prioritize tasks, and manage multiple support tickets is crucial.

Key Responsibilities:Ticket Management
  • Analyze and prioritize frontend-related support tickets efficiently.
  • Distribute tasks to team members based on skillset and urgency.
  • Ensure timely resolution and high-quality support delivery.
Technical Expertise
  • Provide expert-level support for issues related to HTML5, CSS3, jQuery, and WordPress.
  • Troubleshoot and debug frontend issues promptly.
  • Assist team members with complex problems and provide technical guidance.
Team Leadership
  • Lead and mentor a small team of frontend support executives.
  • Monitor progress and provide regular performance feedback.
  • Ensure adherence to processes and quality standards.
Client Communication
  • Communicate effectively with clients to gather requirements and provide updates.
  • Ensure customer satisfaction with clear, professional correspondence.
Required Skills:
  • Expert-level knowledge of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of JavaScript frameworks is a plus.
Preferred Qualifications:
  • Prior experience in a support or ticket-based environment.
  • Knowledge of project management tools is a plus.